172: Charlene Li, Grow your business via disruption
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
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The Innovator's Dilemma
In the defense department, where you're building a jet fighter that takes 20 years to develop. You need to know who your customer is going to be in 20 years. This is where we oftentimes get so blinded by our current customers. That's the biggest change right now. It's that you, as a leader, can align your entire organization around actual, real customers.
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