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4min chapter
How to Deal with Refunds in Your Business
Chill & Prosper with Denise Duffield-Thomas
Refund Culture
Denice says she stripped out all the extra stuff that made people feel like they had to watch every video. She also changed how refunds were processed on her course's website. This helped reduce refund rates, and put more money in the bank. Denice: "Sometimes it's those little cues that are not quite right"
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