4min chapter

One Knight in Product cover image

Test Business Ideas Ethically by Experimenting With, Not On, Customers (with David Bland, Co-author ”Testing Business Ideas”)

One Knight in Product

CHAPTER

Trying to Experiment on Your Customers

The author has been trying to change his way of working for the last 5-10 years. He says he's found that experimenting with customers is more productive than just selling them things. But some companies are reluctant to experiment because they don't want to damage their brand, which can be a problem if you're starting up your own business. "I think it feels less toxic to mewen when we take that approach" said Mr Rodeo.

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