I don't always know when I'm about to do a knowledge base article. That's my problem. You have to plan for what the visual is going to be. If somebody isn't standing right out of frame, ready to toss it or ready to hand it, then we have to stop the shoot, get it and restart the shoot. And so what I'm hoping is that if I can focus more on this type of thing, on helping people think visually,  then maybe I will be able to be in more videos.

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