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Enhancing customer service with AI | Fergal Reid (VP of AI at Intercom)

Building With AI

CHAPTER

AI-Driven Customer Service Strategies

This chapter explores the strategies that have positioned a company as a leader in AI customer service, focusing on the integration of machine learning with engineering and the importance of rapid iteration. It also discusses the dynamics of an evolving AI-focused team, highlighting collaboration, ownership balance, and cultural challenges in integrating AI technologies.

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