The Importance of Downtime Protocol

Anytime there's any downtime at all we trigger into this downtime protocol and I don't have one right here in front of me but that will usually consist of high level stuff first, stuff that will bring production in. Then we hit the lists and we do a certain number of phone calls. So those are some of the most valuable tasks that you can do during downtime. And then of course you could get ahead, we have a billing department that does all of our insurance verification for all new patients and all returning patients. That's something that our billing department does. But if you don't have a billing departments and your front desk gets bottlenecked by checking insurance verification every single day for every