The Impact of Third-Party Delivery Fees on Restaurants

It's been a busy few weeks in the reservations business. Over the summer, American Express, which already owns Resy, announced a $400 million acquisition of rival booking service Tock. A few weeks later, OpenTable shared its own big news, a deal with Visa to grant cardholders special access to restaurants. In this extra spicy episode, Tock CEO Matt Tucker wastes no time punching up at his biggest competitor. (After the interview was recorded, both OpenTable and Visa declined to comment on the specifics of their partnership or Tucker's comments.) He also goes deep on all things reservations, including the bots and brokers causing headaches for everyone.