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Betting on the Cloud Before it was Cool: The Rise of Box w/ Aaron Levie

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AI's Impact on Software Economics and Business Operations

This chapter examines the implications of declining software costs driven by AI advancements, noting that while software may become cheaper, enterprises will still prioritize quality and reliability. It discusses the transformative role of AI in enhancing organizational knowledge management and the evolution of business operations, including automation in customer support. Additionally, the chapter highlights the necessity of reinvestment in technology to maintain competitiveness and the potential for small businesses to thrive through these advancements.

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