The Quickster Debacle: Lessons and Leadership at Netflix

This chapter explores Netflix's tumultuous attempt to split its DVD and streaming services during the Quickster debacle, facing backlash from consumers due to a price increase and poor PR. The narrative emphasizes the company's culture of open feedback and accountability, notably through the 'keeper test,' which creates a high-pressure environment. Ultimately, it reflects on the evolution of leadership within Netflix during this challenging period, highlighting the importance of decision-making and the company's impact on the entertainment industry.