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2min chapter
Jay Nathan’s Take on CS
Gain Grow Retain
The Importance of Customer Success
The takeaway for me is that, I mean, whatever you do, bring a customer's interest into what you do across. It really doesn't matter to me as long as somebody's doing it, right? There's a there's a guy I always like to call him out. Greg Daines on LinkedIn. He's done some amazing research, data-based research on retention.
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