24min chapter

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#197 - Beyond Input & Output: Building Outcome-Oriented Engineering Teams - Balki Kodarapu

Tech Lead Journal

CHAPTER

Bridging Engineering and User Impact

This chapter explores the critical transition engineering teams must make from focusing solely on inputs and outputs to understanding user outcomes and impacts. It highlights the importance of collaboration between engineers and customer support, emphasizing transparency and empathy through practices like cross-functional demos and engaging with user feedback. Additionally, it discusses the implementation of metrics and automation to enhance engineering productivity while aligning technology goals with broader business outcomes.

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