16min chapter

The Geek In Review cover image

Communication, AI, and the Human Side of Law: Insights from Smokeball’s Jane Oxley

The Geek In Review

CHAPTER

Evolving Communication in Legal Practices

This chapter explores the transformation of communication within the legal sector, focusing on how a company overcame initial challenges through insights gained at a conference. It discusses the role of practice management software in enhancing productivity and client relations, especially in small law firms, alongside the impact of AI on operational efficiency and profitability. Additionally, the chapter addresses the shift towards value-based billing models in response to client demands for transparency and the varying understanding of AI technologies among legal professionals.

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