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Is There a Book on This?
I would love to have somewhat of a call center. I'm scared to death of trying and build that. It just seems so challenging to me to try and do and risky. We had no idea. You might have felt that way, but I remember coming in, you guys, this place the first time and I thought you guys were already running a well oiled machine. But I think that makes me feel so good.Yeah, it should. Right. So from the very beginning, it was a customer service department that did sales and had basically definitely goals and KPIs.