Secrets of the Property Management Industry with 2023 NARPM® President Tim Wehner, MPM® RMP®
NARPM Radio
00:00
How to Track Property Meld's Customer Satisfaction
Pete: I developed three numbers that I started looking at and by looking at those three numbers we were able to reduce our churn. So okay Pete one or three numbers. Customer satisfaction, percent of open work orders greater than 15 days,. The third CSAT was percent of openwork orders greater than 7 days. And so what I did with my team is if they hit a KPI they got an attaboy. If they exceeded a K PI they got a bonus.
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