218. Emotional Intelligence & Human-Centered Connection w/ Dan Hill, PhD
The Customer Experience Podcast
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Why Are We So Bad at Reading These?
"Why are we so bad at picking up on those? You would think that's an incredibly important skill," he asks. "The face is the only place in the body where the muscles attach right to the skin." He says a trained professional could easily come up with multiple instances of someone lying or obfuscating, but not this person. In fact, I did the work pro bono because I had seen the devastation in this person's life as they veered from everything from being a fundamentalist to a Marxist and in between. And if you look back, I knew the person's parents. They were wonderful, nice, solid childhood. Nothing was a miss except this one incident".
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