Compliance Clarified – a podcast by Thomson Reuters Regulatory Intelligence cover image

Series 8, Episode 10: Artificial Intelligence in compliance: opportunities, pitfalls, and the regulatory response

Compliance Clarified – a podcast by Thomson Reuters Regulatory Intelligence

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AI and the Future of Financial Advice

We're already seeing a lot of chatbot being utilized in the banking industry and of course, by e-commerce companies. As sort of the technology improves, natural language processing could further enhance the quality of these responses. We've noticed that the AI use cases being explored by firms in Asia are focusing more on a customer needs based model as identified by AI technology using data analytics,. Helen: What's really interesting about this is that it will and ethically require the industry to re-tweet their mindset.

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