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How AI Driven Customer Service Can Increase Productivity
Can we get, for example, let's say 3% productivity growth in real terms every year by automating? I think that's very difficult. To get that kind of huge productivity growth from automation is very difficult. That means that machines need to be 10 times as productive as humans. In the past, we've gotten very rapid productivity growth when we made humans more productive. And I think, therefore, it's no surprise that today we are in a productivity slump around the world.