The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Moving Beyond Transactional Customer Service and Excelling in Leadership Roles

This chapter discusses the importance of going beyond transactional customer service and focusing on building long-term relationships. It also provides advice on excelling in customer service leadership roles.

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