The Intrazone by Microsoft 365 cover image

Modern HR

The Intrazone by Microsoft 365

00:00

Self Service Is a Challenge to Get Right

Jay: I think self service is extraordinarily hard. We have very talented professionals that sit in our centers, and they essentially answer the questions of the employes. So we caunt ave, brought both together, ad then we felt hat once we got this to be, say, 95 % wor it's always just hitting the mark in terms of the answer, maybe that's when we turn that on. And i like just thinking through e even the flexibility of that technology.

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