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17min chapter
The Heart of Science Engineering Blueprint with 3M's Jayshree Seth
The Innovation Show
Leading with Empathy and Perspective
This chapter explores the critical role of perspective-taking and emotional understanding in effective leadership communication. It highlights the negative impacts of poor communication during organizational changes and emphasizes the importance of fostering psychological safety to nurture innovation. Through various metaphors and social science insights, the speaker advocates for empathy, self-awareness, and accountability as essential components of successful leadership.
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