Building Trust and Differentiation in the Autonomous Vehicle Market

The chapter discusses the success and trust in Waymo compared to Cruise, and the potential divergence in the market as Waymo gains traction. It emphasizes the need for incremental steps in the AV industry and the issue of lumping all companies together. The chapter also touches on the labor movement, the challenges of fitting multiple people in a Waymo car, and the importance of addressing criticism and improving public perception.