Artificial Intelligence and State Tax Agencies
Tax Notes Talk
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Enhancing Taxpayer Support with AI
This chapter explores the deployment of a generative AI solution by the CDTFA to improve taxpayer support during busy filing periods. It discusses the current state of the AI initiative, ongoing testing, and the role of the Federation of Tax Administrators in guiding state agencies in adopting AI technologies. Emphasizing transparency and education, the chapter also highlights the integration of generative AI in tax agencies and the importance of training the workforce for this technological transition.
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