This is Money Podcast cover image

How long should you fix your mortgage for - and what next for rates?

This is Money Podcast

00:00

How to Avoid Locking Out Your Executive Account

A man who has been flying with BA for 20 years was locked out of his account. He had built up 650,000 points over a huge amount of time. The company won't tell you why they've launched your account because that might give people a way to get around it. But I think really, this is a this kind of a customer service story, right? So these collectors are hugely loyal to BA and they basically flopped him off.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app