In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he learned working at Land Rover that we can all learn from.

Also see: 

• Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz
• The Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz
• From Ferraris to Fine Art: Crafting Joy Through Design - Lily Ackerman

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands