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Ep243 - Heidi Grant Halvorson | No One Understands You and What To Do About It

Talks at Google

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Are You Sending Warmth Signals of Competence?

People are very good, i'm sure everybody in this room is actually very good, at sending signals of competence. If you fail to send warmth signals, then there is no happy medium ground here. We're aware that we need to appear competent but most people don't know they need to appear warm. And so the end of coming across as cold and incompetent is a particularly toxic brew for trust bu th. I don't think anybody here needs to worry about appearing incompetent. But just in case you're wondering, a incompetent and warm would be homer.

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