I think that just enormous amounts of charm, like superpower of charm and kind of energy. And I think they can make things happen in their interpersonal interactions in interviews that I can't. What you mentioned about being attuned to people's energy and mood might be a better way of thinking about it. But there are different approaches.
Steve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.
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