Learning from product failures

Join us for an incredible conversation with Dr. Amit Phull, Chief Physician Experience Officer at Doximity, as we explore how the largest professional medical network in the United States is revolutionizing healthcare with AI-powered tools built by physicians, for physicians.

In this episode, we dive deep into:

- How Doximity grew to serve over 80% of U.S. physicians

- The development of HIPAA-compliant AI tools including Doximity GPT

- The importance of clinician input in healthcare technology

- Real-world impact: How AI is saving physicians hours and improving patient care

- The acquisition of Pathway (Montreal-based company) and integration of clinical decision support

- Privacy-focused AI scribe technology generating millions of notes

- Lessons learned from product failures and successes

Dr. Phull shares his unique journey from computer engineering to emergency medicine, and how maintaining both clinical practice and tech expertise positions him to bridge the gap between technology and healthcare delivery.

Timestamps

[00:00:00] Introduction & Welcome

[00:01:24] Dr. Phull's Journey: Computer Engineer to Emergency Physician

[00:04:00] Role as Chief Physician Experience Officer

[00:06:41] Why Maintaining Clinical Practice Matters

[00:11:04] Introduction to Doximity Tools & Platform

[00:14:52] The Secret Sauce: Clinician-Driven Development

[00:18:44] Doximity GPT Evolution & HIPAA Compliance

[00:22:21] Acquiring Pathway AI (Montreal)

[00:28:41] AI Scribe: Privacy-First Documentation

[00:30:52] Lessons from Product Failures

[00:36:18] Success Story: 10% to 90% Prior Auth Approval Rate

About Our Guest

Dr. Amit Phull, MD

Chief Physician Experience Officer, Doximity

Board-Certified Emergency Medicine Physician

Adjunct Lecturer, Northwestern University Feinberg School of Medicine

Dr. Phull combines deep expertise in medicine, technology, and strategy. He completed his MD at University of Virginia (where he also earned a BS in Computer Science), finished emergency medicine residency at Northwestern, and has been with Doximity since 2014. He continues to practice emergency medicine while leading physician experience strategy for the nation's largest medical professional network.

LinkedIn: https://www.linkedin.com/in/amit-phull-09931667/

Doximity Website: https://www.doximity.com

Doximity LinkedIn: https://www.linkedin.com/company/doximity

My email: roupen@deltahealth.tech

YouTube: https://youtu.be/ElB-a5Mubm4