3min chapter

Phyl Terry revolutionizes the executive job search with his new book "Never Search Alone"

The Voice of Retail

notes

CHAPTER

Are We as Far Down as We Think We're Going to Be?

John MacIntosh: You spent your early part of the career helping people figure out, let's call it usability, your UX or customers. Do you think we're as far down at that in terms of solving that as you thought we might be 25 years later?MacIntosh: For a long time, I felt like nothing was changing, I'm like beating my head against a wall. And then in the late 2000s, a new crop of startups came along with customer experience baked into their DNA.

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Transcript

Episode notes

Welcome to The Voice of Retail. I'm your host Michael LeBlanc. This podcast is brought to you in conjunction with Retail Council of Canada.

In this episode, meet Phyl Terry, as we catch up and share experiences going back 25 years together in the eCommerce usability field and talking about his new book, Never Search Alone. Based on 25 years of experience working with thousands of leaders, the book provides a time-tested, multi-step process to find the right job now – one that sits at the intersection of hopes, dreams, and market realities.

Learn more about Slow Art Day

Thanks for tuning into this special episode of The Voice of Retail. If you haven’t already, be sure and click subscribe on your favourite podcast platform so new episodes will land automatically twice a week, and check out my other retail industry media properties; the Remarkable Retail podcast, the Conversations with CommerceNext podcast, and the Food Professor podcast. Last but not least, if you are into BBQ, check out my all new YouTube barbecue show, Last Request Barbeque, with new episodes each and every week!

I’m your host Michael LeBlanc, President of M.E. LeBlanc & Company & Maven Media, and if you’re looking for more content, or want to chat follow me on LinkedIn, or visit my website meleblanc.co! Have a safe week everyone!

About Phyl

Phyl Terry, Founder and CEO of Collaborative Gain, Inc., launched the company’s flagship leadership program – The Councils – in 2002 with a fellow group of Internet pioneers from Amazon, Google, and others. Thousands of leaders from the Internet world have come together in the last 15 years to learn the art of asking for help and to support each other to build better, more customer-centric products, services, and companies (see their testimonials).

Phyl has also spent close to three decades as a pioneer and leader in customer experience. As CEO of Creative Good for 15 years, Phyl and the team ran hundreds of consulting projects helping companies like Apple, Facebook, and the New York Times build digital experiences that delight customers. Phyl also co-authored Customers Included, the book widely praised for its practical and passionate focus on building better businesses, and is currently writing his second book on the art of asking for help, which will be published by the Harvard Business School Press (see his previous HBR article and TEDx talk.

As a speaker, Phyl has given hundreds of keynotes and featured talks at events like the Harvard Business School Distinguished Speaker Series, National Retail Federation conferences, Forbes, Inc. Magazine, TEDx and for private corporations such as Apple, American Express, eBay, Fidelity, Google, Intuit, Walmart, and many others. See a list of companies and conferences where he’s spoken (and some testimonials and a 3 minute video about his talk). Phyl has been profiled and quoted extensively in publications like the Wall Street Journal and the New York Times and named by Fast Company as one of the Fast Company 100 – 100 leaders shaping the 21st century.

In his spare time they founded and run three pro-bono programs – Slow Art Day, Reading Odyssey, and the Warren Buffett Reading Group.

About Michael

Michael is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience and has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated on thought leadership panels worldwide. Michael was recently added to ReThink Retail’s prestigious Top 100 Global Retail Influencers for a second year in 2022.

Michael is also the producer and host of a network of leading podcasts, including Canada’s top retail industry podcast, The Voice of Retail, plus the Remarkable Retail with author Steve Dennis, Global E-Commerce Tech Talks and The Food Professor with Dr. Sylvain Charlebois. Most recently, Michael launched Conversations with CommerceNext, a podcast focussed on retail eCommerce, digital marketing and retail careers - all available on Apple, Spotify, Amazon Music and all major podcast platforms. Michael is also the producer and host of the “Last Request Barbeque” channel on YouTube where he cooks meals to die for and influencer riches.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career.

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.