EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
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Are You Working on That Proactively?
We're constantly paying very close attention to how things are going and trying to make the right next move. It's just that it's from a proactive place, absolutely. I think like and through all thee episodes that i've recorded so fars tha podcos i think the absolute best places, like the prevention is better than the cure nex. If your costs are too high, then as soon as there's a problem, and you have an instant crisis, right? Verses if costs are low, and now you you're seeing that the, the the charts are starting to tip a little bit in the wrong direction, and you've got time. That is so important and so under
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