256: Malcolm Gladwell | What We Should Know about Talking to Strangers
The Jordan Harbinger Show
00:00
The Complexity of Communication
This chapter explores the critical role of non-verbal cues in communication, particularly during interviews and high-stakes interactions. The speakers discuss the challenges of interpreting emotional expressions, highlighting the risks of biases and misperceptions in judgments, especially in professional settings. Through examples and analysis, they illustrate the disconnect between scripted performances and genuine emotional expression, emphasizing the impact of facial cues on assessments of honesty and engagement.
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