There's a lot of mythology about how much of whatever's being conveyed between two people, or a group of people is verbal versus non verbal. We are always saying, you know, it depends on the conversation, but by and large, the emotional content,. 55 % is non verbal, 38 % is tone of voice, change in pitch. That leaves just seven percent coming from the words, things that you could text. And i find it interesting now that when you're getting texts, they're all full of amoces and so many exclamation points. When did that happen, where you can't send a message without to three or four exclamation points? It's because people are
Kate Murphy is a Houston, TX-based reporter whose writing has appeared in The New York Times, The Economist, Agence France-Presse, and Texas Monthly. Her book, You're Not Listening is equal parts cultural observation, scientific exploration, and a rousing call to action that's full of practical advice. Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). It’s time to stop talking and start listening.
You can find Kate Murphy at: The New York Times
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