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From journey mapping to journey management / Jochem van der Veer / Episode #167
Service Design Show
Service Design and the Services Design Show - Part One
"I was like Hotel California of service design. You can enter, but you'll never leave," says data expert and X-men co-creator John Defterios. "The shift is happening from we as a group of service designers are doing service design much like where we as UX designers were like a decade, 15 years ago", he adds. 'It has fantastic to be part of that and help people to create impact because that's ultimately what we all want'
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