3min chapter

Knowledge Cast by Enterprise Knowledge cover image

Bill Balko - Former Chief Knowledge Officer at Defense Information Systems Agency

Knowledge Cast by Enterprise Knowledge

CHAPTER

The Holy Grail of Knowledge Management

The best way to think about knowledge capture is how do we embed it in someone's work through technology, through process, through culture. "People are doing knowledge management and they don't even know it," he says. 'We're just calling attention to it so that we can do it more effectively'

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