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188: The '5 Whys' is a Powerful Problem Solving Tool
The 80/20 Principle
How to Think Better About Organizing Files
The big thing here is that we're trying to get below the surface and see root causes of things. So let me give you an example with email marketing, which is something I think every lawyer should do. But if I tell you, well, you should do email marketing, you go, why? And then you won't be motivated, you won't understand things. We can use this technique to pro for causal connections, or we can use it to ask a progressive series of questions to help us clarify the motivational reasons why we are doing something."
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