EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
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C S Operations - The First Place to Start
The first thing that you have to do at any place ther, and the magic number somewhere around six to eight c s m, people start thinking about ops. Aif we record this on video, i drink out of mug that says, i heart c s ops. I am very fond. That operation team, we can talk more about them. Theyare rounded out in a number of different models, rolls, but that allows us to expand. And then from there, we have two more additional teams that have been added to customer's success to pipe drive. Those are pooled c s m models. They have two different, they're two diffrent groups c serve two different populations. But
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