AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Transforming Customer Support with AI
This chapter explores the speaker's unexpected path into customer support, driven by their passion for psychology and human behavior. It emphasizes the integration of AI in customer support at Synthesia, showcasing significant improvements in interaction efficiency and customer satisfaction. The discussion also addresses team dynamics, challenges with AI implementation, and evolving customer sentiments towards automated support.
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