AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
14min chapter
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Transforming Customer Support with AI
This chapter explores the speaker's unexpected path into customer support, driven by their passion for psychology and human behavior. It emphasizes the integration of AI in customer support at Synthesia, showcasing significant improvements in interaction efficiency and customer satisfaction. The discussion also addresses team dynamics, challenges with AI implementation, and evolving customer sentiments towards automated support.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode