Rescuing a bin fire: Test and Learn and Universal Credit (Part 2)
The Westminster Tradition
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Lessons in User-Centered Reform
This chapter emphasizes the necessity of early engagement with end users in system design to enhance project outcomes. It critiques traditional reform methodologies, advocating for a user-centered approach and ongoing conversations throughout the reform process. Additionally, the discussion covers challenges in project management, generational workplace dynamics, and the need for collaboration in implementing effective policy changes.
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Transcript
