Unchurned - The No. 1 podcast for Customer Success cover image

Should We Ease the Workload of Superhero CSM? Ft. Sarah Parker (Betterup)

Unchurned - The No. 1 podcast for Customer Success

00:00

Navigating Customer Success: High Engagement vs. Churn Challenges

This chapter explores the contradiction between high customer satisfaction, indicated by an impressive Net Promoter Score, and the troubling churn rate faced by the company. It examines the operational challenges of scaling customer success strategies and advocates for a more product-led approach to enhance customer adoption and ease the burden on Customer Success Managers.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app