The Impact of AI on Workforce Dynamics

This chapter examines how AI technology is reshaping customer service and employment across various sectors. It uses a case study of a fintech company's AI agent outperforming 700 employees to explore efficiency, job displacement, and the necessity for reskilling. The discussion highlights the challenges faced by white-collar workers transitioning to blue-collar jobs and the need for public support programs as the workforce adapts to these technological advancements.