2min chapter

Curious Minds at Work cover image

CM 180: Fred Dust On Making Conversations Better

Curious Minds at Work

CHAPTER

The Problem With Creative Listening

Gail Collins: Why are we so bad at listening? And why isn't active listening the solution? She says our language is kind of funny around listening. It should never be a situation where it's like, it's always like an effort or it's always the work of just listening," she says. "Active listening was a great idea that was built for something else entirely"

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