The Role of an Internal Consultant in a Law Firm

Client-centric strategies, client journey mapping, legal design thinking and user experience (to name just some) – you’ve heard the terms, but do you know how they all combine to create an exceptional level of engagement, interaction, communication, and collaboration for outstanding service/product delivery for every client, every time? Client experience designers do!

In this podcast, Melissa Lyon, Executive Director and Experience Designer, Hive Legal and CLI Advisory Board member discussed the role of a client experience designer with these exceptional specialists:  

• Sam Burrett, Manager, Clients & Markets, Clayton Utz and CLI Emerging Leaders Board member
• Carl White, Director, NewLaw, PwC Australia and Founder, CXINLAW
• Kim Wiegand, Partner, Beaton 

This podcast was part of the COL-CLI NewLaw Careers Summit 2022 program on 17 May 2022.

If you would like to know more about NewLaw Careers, you’ll find loads of information in our NewLaw Careers Series here.

If you would prefer to watch rather than listen to this podcast, you’ll find the video in our CLI-Collaborate (CLIC) free Resource Hub here.