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Amazon & Direct Sales: A Balancing Act

The MarTech Matrix

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Navigating Marketing Technology Choices

This chapter discusses the dilemma of selecting a single marketing technology tool while considering the loss of others, emphasizing Funnalytics for visualizing customer journeys and analytics. It explores the challenges brands face in tracking customer behavior across various platforms, particularly with Amazon's data restrictions and the 'Buy With Prime' feature. The conversation also touches on loyalty strategies and the use of packaging for customer retention outside of Amazon's ecosystem.

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