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13min chapter
Balancing Tradition and Innovation: Modernizing Family-Run Hotels - Mahavir Patel - President & CEO - Aatmos
Masters of Moments
Innovative Strategies for Small Hotels
This chapter explores effective strategies for managing small, family-run hotels to boost profitability by enhancing guest experiences. Using the example of Rocky Waters, it highlights personalized service, a strong food and beverage program, and the successful integration of technology in operations. Additionally, it addresses staff roles, emphasizing the importance of multi-functional team members in maintaining high levels of guest satisfaction.
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