Airbnb's Brian Chesky: Do things that don’t scale
Masters of Scale
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Empathy-Driven Growth
This chapter emphasizes the necessity of starting small and prioritizing personalized customer service in the early stages of business development. Highlighting experiences from Airbnb's founders, it illustrates how understanding user needs through direct engagement can lead to profound innovations and exceptional user experiences. The narrative underscores the balance between ambitious visions and the hands-on attention required to refine products through early user feedback.
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