How Mastercard is Training Employees for the AI Era
HR Leaders
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Impact of AI on HR Operations and Workforce
This chapter explores how AI is reshaping HR operations and its impact on the workforce, emphasizing the need for companies to adapt to technological advancements in HR processes. The discussion covers the integration of AI in organizational efficiency, talent marketplaces like Mastercard's Unlocked, and the importance of balancing AI applications with a human element in creating successful digital experiences. It also touches on the significance of ethical guidelines, governance, and the evolving landscape of HR towards holistic opportunities for learning and career advancement through AI-driven platforms.
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