The Longevity Dilemma

This chapter examines the intended lifespan of products and the motivations driving these decisions, particularly in the case of inkjet printers. Through anecdotes and comparisons with older durable products, it highlights the balance between customer satisfaction, marketing strategies, and financial goals. The discussion emphasizes the influence of different usage patterns and user personas on product reliability and design for longevity, advocating for a deeper understanding of customer needs.