How to Hold People to High Standards if They Repeatly Cite Reasons, Explanations, Why They Didn't Perform

Lizzie: How do you hold people to high standards if they repeatedly cite reasons, excuses, why they didn't perform? Corinne: You can be empathetic and caring towards individuals and supportive. And you can be clear about the standards and hold people to that level of accountability. Lizzie: There has to be someone who is brave enough to say, let's try this.