The Battle Against Ticket Scalping

This chapter explores the challenges faced in combating ticket scalping in the secondary market, emphasizing the need for a legislative solution to address the advantage brokers have in acquiring tickets. It discusses discrepancies in ticket prices and refund policies, shedding light on customer-facing issues within the industry and the complexities involved in ticketing. The speaker also touches on the impact of technology, her experiences at a broker conference, and the importance of networking and learning in the industry.