The Importance of Customer Loyalty and Imagination in Business

This chapter explores the limitations of conventional customer service training while advocating for the integration of emotional intelligence in handling customer concerns. It underscores the significance of fostering customer loyalty and challenges the notion that customers inherently know their needs.

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Todays show:

Rory Sutherland joins Jason to cover an almost unbelievable range of topics. The limits of this conversation know no bounds! Don't miss this one.

Follow Rory: https://twitter.com/rorysutherland

Time stamps:

(00:00) Rory Sutherland joins Jason

(2:28) Broad adoption of video conferencing

(7:26) Unpacking simple social norms

(11:46) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://Squarespace.com/TWIST

(13:05) The importance of framing and the role of reliability

(15:04) The pandemic's influence on video conferencing trends

(18:46) A.I.'s role in a post-pandemic world

(21:53) Application of A.I.