Customer service insights refresh

Amazon may have closed your Black Friday offer. Copy full media sets to sibling variations, and find out which fulfillment center is shut down. More buzzing news on this episode of the Helium 10 Weekly Buzz.

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We’re back with another episode of the Weekly Buzz with Helium 10’s VP of Education and Strategy, Bradley Sutton. Every week, we cover the latest breaking news in the Amazon, Walmart, and E-commerce space, talk about Helium 10’s newest features, and provide a training tip for the week for serious sellers of any level.

Amazon sellers are facing a hidden glitch suppressing approved Black Friday and Cyber Week deals without warnings or alerts. Learn how to quickly check your listings to avoid losing traffic, badges, and Q4 revenue.

Copy media sets to sibling products with new Amazon Image Manager feature
https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHVFU1M1RYMlk3SEtTSDRW

Helium 10 New Feature Alert! Our Keyword Tracker now allows you to sort and tag at both the product and keyword levels for cleaner, more efficient research. Carrie demonstrates how this new feature enables sellers to organize catalogs, filter more efficiently, and stay focused during peak season.

New features for Fulfillment by Merchant sellers
https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHSkVZTlRDTVBRTUJXRjZG

View updated Customer Service Insights in Feedback Manager
https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHNVFNUlJSMkI2SEpaV1dK

Amazon has temporarily closed its LIT1 fulfillment center in Arkansas due to structural design errors, which may impact FBA inventory stored in the central US. Sellers should verify whether their stock is impacted, monitor refunds, and use tools like inventory heat maps to ensure their listings remain active during the shutdown.

Helium 10 is offering its biggest sale of the year! 35% off Platinum or Diamond plans for up to 12 months during Black Friday through Cyber Monday. Sellers who upgrade to Diamond and mention the broadcast even get access to Bradley’s personal sourcing agent, making now the perfect time to level up their tools. Go to http://h10.me/blackfriday for more information

In this episode of the Weekly Buzz by Helium 10, Bradley covers:

• 00:44 - Amazon Black Friday Glitch?
• 03:06 - Image Manager Upgrade
• 04:46 - Organize Keyword Tracker
• 07:25 - FBM Seller Controls
• 09:47 - Share of Voice 
• 12:51 - Customer Service Insights
• 14:33 - FBA Center Closure